At The Indian Fold, we want you to be completely satisfied with your purchase. If your order does not meet your expectations, we're here to help.

1. Return & Exchange Eligibility

We accept returns/exchanges for eligible products if:

• The request is raised within 7 days of delivery.
• The product is unused, unworn, unwashed, and undamaged.
• All original tags, labels, packaging, and accessories are intact.
• The product is returned in its original condition.
• The product has not been altered, ironed, washed, stained, or damaged after delivery.

Products that do not meet these conditions may be rejected for return or exchange.

2. Non-Returnable Products

For hygiene and product-quality reasons, certain products may not be eligible for return or exchange, including:

• Products marked as Final Sale / Non-Returnable.
• Products that have been worn, washed, altered, stained, or damaged.
• Products without their original tags or packaging.
• Customized or personalized products.
• Any product specifically identified as non-returnable on its product page.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Clear photographs of the packaging, shipping label, and tags

Our team will review the request and, if the issue is verified, we may offer a replacement, exchange, or refund as applicable.

4. Size Exchanges

Size exchanges are permitted within 7 days of delivery, provided the product is unused, unworn, unwashed, and has all original tags and packaging intact.

An exchange is subject to product availability.

If the requested size is unavailable, we may offer an alternative solution, such as store credit or a refund, depending on the circumstances.

5. Return Shipping

For returns due to change of mind, incorrect size selection, or personal preference, return shipping charges may be deducted from the applicable refund or may be payable by the customer.

For products that are damaged, defective, or incorrectly shipped by us, The Indian Fold will bear the applicable return shipping cost, subject to verification.

6. How to Request a Return or Exchange

To initiate a return or exchange, contact us at:

Email: support@theindianfold.com
WhatsApp: +91 9650930969

Please provide your order number, product name, and reason for the return/exchange. For damaged, defective, or incorrect products, please also include clear photographs.

Our team will review your request and provide the next steps.

Please do not send products back without receiving return instructions from our team.

7. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method, where applicable.

The time taken for the amount to reflect in your account may depend on your bank, payment provider, or payment method.

Any applicable shipping or return charges may be deducted from the refund.

8. Store Credit

Where applicable, The Indian Fold may offer store credit instead of a monetary refund.

Store credit can be used towards a future purchase from The Indian Fold and may be subject to the terms communicated at the time of issuance.

9. Return Inspection

All returned products are subject to inspection.

We reserve the right to reject a return or exchange if the product:

• Shows signs of wear or use.
• Has been washed or altered.
• Has stains, odors, damage, or other signs of misuse.
• Is missing original tags or packaging.
• Does not match the product originally shipped.

10. Refund for Cancelled Orders

If an order is cancelled before dispatch and cancellation is permitted, the applicable amount will be refunded to the original payment method.

Once an order has been dispatched, cancellation may no longer be possible and the order may need to follow the applicable return process.

11. COD Orders

For Cash on Delivery orders, refunds, where approved, will be processed through the refund method communicated by our team. You may be required to provide accurate bank/payment details for processing.

12. Important Note

We strongly recommend recording an unboxing video when opening your package, particularly for high-value orders or when you suspect the package may have been damaged in transit.

This can help us investigate claims involving missing, damaged, or incorrect products.

13. Contact Us

For questions regarding returns, exchanges, or refunds, please contact:

The Indian Fold
Email: support@theindianfold.com
WhatsApp: +91 9650930969
Customer Support: Monday–Saturday, 10:00 AM–6:00 PM IST

We reserve the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page.

The Indian Fold
Designed for today. Made with intention. Owned with purpose.